Announcing a return delivery and requesting an RMA number

RMA stands for Return Material Authorisation. An RMA number denotes a unique ID, that you attach to your return delivery to accelerate the processing.

With the KEYMILE RMA Request Tool you can specify the article and describe the fault or damage and announce the return delivery.

In response, KEYMILE sends you the RMA number that you must include in the delivery note and attach to the package(s). This allows the unique identification of the returned articles at KEYMILE and accelerates the repair process.

To request an RMA number you have to be a registered Extranet user and must be logged in. Proceed to login.

For further details on the RMA process, the registration in the Extranet, the RMA Request Tool, and the KEYMILE Terms of Repair refer to the following documents available for download.

Customer information RMA-process (12 KB)
RMA Instruction - step-by-step (166.2 KB)
General KEYMILE Terms of Repair (175.4 KB)