Operation- & Maintenance Services
Technical Support
KEYMILE offers you a local, central contact (SPOC – Single Point of Contact). You may put forward all your support-requests to your local SPOC organization via phone, fax, E-mail or Internet (see also KEYMILE Extranet). Our technical support stands as a competent partner by your side - all within the contracted reaction time. The advice of the system experts gives you the security where the routine still has to be gained.
On-site- and remote diagnosis
As far the technical prerogatives are met technical support can be offered via remote access – world wide – round the clock! And if necessary our system experts will join you on site.
Hotline (24h/365 days)
Telecommunication has to be accessable 24 hours a day. KEYMILE is always prepared to support you in solving your problems in a qualified way.
Operations support
Where do you or we have potential for improvements? The quality of your services is our major asset. As a team we improve our outstanding services even more. Regular quality talks is a means to improve.
Hardware repair
KEYMILE makes sure to have all the means and knowledge ready to have all products and systems repaired within the contracted period. Repair and checking the modules meet the same strict quality rules as the production of the hardware.
Hardware-Express-Exchange
To replace boards quickly with low storage fees granted. We keep replacement boards for you in stock and deliver them within 24 hours.
Software Maintenance
The qualified maintenance of all software- and firmware-components grants compatibility and flawless operation of the networks at any time. We have the newest software ready to distribute.
KEYMILE Extranet
Also on the pages of our internet you have access to the KEYMILE Extranet. The KEYMILE Extranet offers you quick and effcient access to up-to-date information:
- CSR Ticketing (Tool for support-requests)
- Extranet News (up-to-date information about our systems)
- customer documentation incl. option to order it on CD
- downloads
You access the documents directly with the Acrobat Reader Plugin. Minimum prerequisits: Adobe Acrobat Reader 5, Version 6 recommended.
